Customer Relations

Customer Support Specialist

Full Time


Do better, together


Who are we?

We are RateSetter, one of the world’s largest peer-to-peer lenders. We have worked hard over the past four years to democratise lending with the aim of helping all Australians do more with less. We have made some great strides over the past 4 years – reaching over $500 million in lending, hitting over 100 people, growing at 100% year on year – and we’re barely getting started.

We believe the financial system has become bloated and inefficient, and are leveraging technology and data to give value – and power – back to the consumer.

This is a huge aim and the only way we can do this is by bringing the best people in the world to help us get there. That’s where you come in.


What’s the role?

RateSetter has been able to get where it is today because of an absolute focus on the customer. As a result of our dedication to this key philosophy, we are the highest rated Financial Services product on ProductReview, with over 1700 reviews. Every 5 star review, of which there are MANY, is also posted to the entire company by our CCO who reads every single review. As a result, we take the hiring of customer service people really seriously, as you will be the face and voice of our business to our valued customer.

One of the key parts of this is building really strong rapport with both people looking to borrow money, but also people who are looking to invest their valuable savings onto our platform.

As a result, this would be a great role for a smart, customer focused person who has hundreds of responses to “tell me about a time when you went above and beyond for a customer” – and who relishes in telling every story.


What’s life like at RateSetter?

Still wondering what life would be like at RateSetter and whether it would be a fit? Here’s a few great reasons:

  • We value transparency and ideas more than anything else, it doesn’t matter who you are in the business, we want your input.
  • There are amazing opportunities here for people who are smart and hard working. We’re growing so fast right now we may not know exactly what the right role will be for you in two years time, but given our aims, we bet it would be something incredible. (E.g our first software engineering hire joined as a developer and is now running a team of 20 AMAZING engineers!)
  • A great group of driven and intelligent colleagues
  • A genuine purpose which every person here truly believes in
  • Great social events – RateSetter Olympics is having its second year this Xmas party

But ultimately, a fun environment where everyone believes in what they’re doing and have boundless opportunities to progress.

Come and take a look for yourself and apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Tagged as: customer support